Customer Portal

If you’re a current customer, you must register for the portal using the same email address as we have on our system. If you can’t see the details, you have possibly created a duplicate account so please check in with reception staff at your pool who can help to fix this.

You can only book make up lessons up to 14 days in advance, and when there are no fees outstanding.  If you're having a different issue, please get in touch with your site.

The portal will only let you ‘cancel’ lessons (i.e. report an absence) up to 14 days in advance. 

The ‘Change Day & Time’ button is for permanent changes only. To change a class time for one week only, you need to click on the date you can’t attend in ‘Upcoming Bookings’ and click ‘Unable to Attend’. This will create you a Make Up Voucher from which you can book into another class as a make up.  If you have made a permanent change, you can reverse it yourself on the portal through the same process you made the mistake, or contact your site directly.

You need to contact your site to cancel lessons. Please note: at least 2 weeks notice is required to stop lessons.

Go to Billing and ‘show closed invoices’. This will show you all invoices that have been paid and the dates and by what payment method. Any outstanding invoices are shown at the top of the Billing page.

Our system charges by calendar month and the fees are due on the 1st e.g. if it says 1/11/23 that means the amount shown is for November lessons. If you start lessons part way through a month it will show the date of the first lesson e.g. 21/11/23.

Unfortunately not as the portal isn’t built as an app. You can however load it as a shortcut onto your desktop or home screen of your phone for quick and easy access. See below on how to do this:

iPhone
Click the share icon at the bottom of your browser > click Add to Homescreen > Rename to DGSS Portal