Customer Portal
Book now

Booking Conditions

Our booking conditions apply at all of our sites at all times and are agreed to at the time of booking

 

Booking information:

DGSS operates a perpetual booking system, meaning that once you have made a booking it will remain at the same time and day on an ongoing basis (including school holidays) until such time as you move up a level or request to change days/times.
DGSS reserves the right to cancel or condense classes that fail to reach a minimum capacity, or are seasonal. DGSS will endeavour to find another suitable time for the customer in such circumstances.

Each swimmer will be entitled to 4 weeks leave in each 12 month period. This means that we will secure your space during a scheduled holiday free of charge. The swim school must be notified before your holiday. This leave is in addition to our normal closedown periods of three weeks at Christmas and one week mid-year.

​​Progress/Move Ups

The swimmer's instructor will monitor their individual progress on a weekly basis and advise when they are ready to move classes.  This information is available via our Customer Portal. At time of level completion, it may be necessary to adjust the time and day of their lesson.

Payments

All fees are billed monthly and must be paid by the 1st of each month.

Effective 1st April 2025, new customers will be required to pay via Direct Debit via bank account or credit/debit card.

Current customers not on Direct Debit (prior to 1st April 2025) must ensure full payment is made before their first lesson of the month.

DGSS does not accept part-payments for swimming lessons.

A $5 fee will be charged for each dishonoured Direct Debit payment.

If your payment details change (e.g., expired card, new account, or new card number), please notify our reception via phone, email, or in person.

Monthly payments will continue until DGSS receives a minimum of two weeks' notice to cancel lessons.

If fees are not paid in full by the second lesson of the month, your child will be unable to attend further lessons until the account is settled. This may result in the loss of their place in the class.

For any payment-related inquiries or updates, please contact our reception team.

At least 2 week’s notice is required to cancel an upcoming Direct Debit. This cannot be done through the customer portal; you must notify our reception via phone, email, or in person. Please contact us at reception if you need to change or update your Direct Debit.

On public holidays, we do not run lessons. On these days for our learn to swim classes, you will also not be charged. Mini Squads will be issued a make up voucher for public holidays.

DGSS is unable to grant refunds under any circumstances. It is the responsibility of each student and/or their family to attend the lessons they have committed to. Credits will be considered (at the manager’s discretion) only in cases of serious medical incapacity, and will be limited to 3 lessons. A medical certificate will be required.


Make Ups

Make up lessons are available for lessons missed as long as DGSS are notified of the absence before the lesson. However, these are subject to availability and at the manager’s discretion. They will have a one month expiry. They can only be used when you have an active booking and cannot be used as payment substitute. Make ups can't be booked when there are outstanding fees on a swimmer's account. Please note: make up lessons cannot be booked more than14 days in advance.

Whilst every effort is made to confirm instructor’s availability, the swim school cannot guarantee a particular instructor will be taking a lesson.​​​​​​  In cases such as these, the swim school will endeavour to notify swimmers of the instructor change prior to the lessons, however this is not always possible.

No public swimming is available during swim school hours as the pool is reserved for lessons only.  See Public Swimming for more information.

Cancellation

If you wish to stop swimming at any time, a minimum of 2 weeks notice is required which needs to be advised to the swim school reception. Please note: there are no refunds after the start of a month and fees have been paid.

Holiday Programme Bookings

Any Holiday Programme lessons must be paid in full at the time of booking.
There are no make up lessons for missed or cancelled classes.
Please note: children under the age of 8 years must have an adult or guardian (over 16 years old) on site for the duration of the program.

Parental Supervision

The Dean Greenwood Swim School (DGSS) complies with Work Safe and has systems and procedures in place to provide a safe environment.
Parents and caregivers do have a role to play in these procedures:

  • There is no running in the pool area.
  • Children must not enter the water before the instructor has asked them to.
  • Children under the age of 8 must be actively supervised by a parent/caregiver over 16.

Swimwear

While DGSS understands there are cultural sensitivities towards swimwear, wearing rash shirts and board shorts create a large amount of drag and will inhibit the learning of swimming skills. This sort of swimwear is great for the beach and for sun protection but will make learning to swim difficult. Please note: Swimwear is only available for purchase from our DGSS Mt Eden Swim Shop. Goggles and caps are available at all sites.

 DGSS recommends the following:
Speedo type one piece-togs/briefs/lined nylon shorts (no bikinis, rash shirts or board shorts), goggles, and swim caps

Photography

DGSS understands there are times when family members wish to take photos of their swimmers.
Please be aware that others may not wish to be in the photo or video. Please discuss your wish to record images with the site manager and they will assist in advising other swimmers and parents. At no time are cameras of any description permitted in the changing areas.
 

Competitive Squads

For our Competitive Squads Terms & Conditions, please click here. This applies to Kelston's Junior & Senior Squad, Mt Eden's Development & Age Group Squad.
 

Promotions - $10 Lesson Special

For our Terms & Conditions for our $10 Lesson Special, please click here for details.

Promotions - Refer A Friend

  • $10 credit will be given to the customer who referred us, once the new customer has been with us for 4 lessons (1 month)
  • This only is valid for new customers who have not been booked with DGSS in the last 2 years.
  • $10 credits are only given to one per new family referred not individual students.
  • Credits are not given to joining family members, only new families.